Assistant Manager/Manager - Any Insurance - Nagpur/Bangalore
Location: Nagpur, Bengaluru • Level: Senior Level • Openings: 2 • Type: Full-time
Job description
Job Title : Assistant Manager/Manager – Any Insurance
Locations : Nagpur/Bangalore
Work Model : Work from office
Candidate Expectation
Total work experience
of 8+ Years in Insurance Operations (Healthcare
experience will not be considered).
Minimum 15 years, Bachelor’s
degree, MBA or equivalent from
a reputed institution.
Preferred candidate
Industry : Outsourcing/BPO/KPO/Management
consulting/GCC/GBS
Job Description:
Candidate should have 8+ years’ experience
in Insurance Operations
· Preferred domains are Property & Casualty,
Life, pensions & annuities, new business, Retirements.
Track
attendance and maintain MIS for test scores etc.
Ensure
that training material is updated
Provide
ongoing, constructive feedback to the team
Identify
gaps and plan training sessions for the existing team
Responsible
for customer service turnaround within set time frames
Ensure
accurate documentation of customer profiles
Handle
written customer correspondence on behalf of customer
Communicate
with operations staff on client issues, policy change etc
Should
be able to communicate effectively with customer based out of UK
Passing
the case to the relevant Q based on information given/missing
Should
be able to analyze customer requirements & process cases accordingly
Meet
unit level targets set for efficiencies, service levels and attrition
Candidate
should be flexible with the shift timings
Mandatory key skills: Property & Casualty, Life,
pensions & annuities, new business, Retirements.
Good to have skills: Transitions, Transformations, Process
improvements, RPA Automation, AI
Job ID: 1958