Senior Manager - Quality
Location: Hyderabad • Level: Senior Level • Openings: 1 • Type: Full-time
Job description
Job Title: Senior Manager - Quality (Digital Operations)
Job Location: Hyderabad
Work Model: Work from Office
Candidate Expectations:
Minimum of
10+ years of experience in Customer Experience (CX), Quality Management, or
Sales Operations
Proven track record in the Ad Sales or
MarTech industry is highly preferred
Hands-on
experience with Speech Analytics (e.g., Nice, Verint, CallMiner) and NLP tools.
Must understand how to prompt and tune AI for sentiment detection.
Certified
in Six Sigma (Green/Black Belt) or COPC with a deep understanding of FMEA and
QMS frameworks.
Education and Certification: Any Graduates
Education and Certification: Any Graduates
Detailed Job Description:
Deep experience in Retention
Marketing or Account Management within a high-churn environment.
Deploy and
oversee Speech Analytics and NLP (Natural Language Processing) tools to monitor
real-time customer sentiment
Calibrate AI models to recognize nuances specific to Ad
Sales (e.g., budget sensitivity, ROI concerns, and platform technicalities).
Job ID: 2010