AVP - SCM Delivery Head - Bangalore, Hyderabad, Mumbai, Kolkata, Noida, Chennai

Job Title   :  AVP - SCM Delivery Head

Locations   : Bangalore, Hyderabad, Mumbai, Kolkata, Noida, Chennai

Work Model : Work from office

Candidate Expectation

Total work experience of 15+ years' within SCM domain delivery leader having managed operations for global accounts.

Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.

Deep Domain understanding - Procurement, Supply Chain. Certifications like CSCM will be an added advantage

Should have handled Unit size of 1000+ FTEs / large customer base >20+across BGs/Geographies.

Knowledge on Project governance, Data privacy, Risk Management, Contract compliance etc.

Problem Solving skills (Green belt/Black belt) - Ability to identify proactive reds, engage ahead of time for seamless transition/go-live.

Knowledge on various pricing models such as Fixed price, Outcome based, Gainshare etc.

Own and manage large, complex SCM client engagements delivered through global delivery centers, with full accountability for P&L, growth, and margin improvement.

Lead large cross-functional delivery programs, managing scale and complexity while proactively identifying risks and driving mitigation to achieve defined milestones and outcomes.

Drive account-level growth and transformation, ensuring delivery execution supports expansion, renewal, and long-term client value.

Act as the primary delivery interface for clients, consistently delivering value beyond contractually agreed SLAs and KPIs.

Embed transformation into delivery, including automation, digital, analytics, and continuous improvement initiatives to enhance efficiency and service quality.

Establish and lead robust delivery governance, managing senior client stakeholders and internal teams to ensure transparency, predictability, and performance.

Lead and support cross-sell and up-sell initiatives within existing accounts, partnering closely with sales and solutions teams.

Anticipate internal, external, regulatory, and compliance challenges and proactively recommend improvements across processes, offerings, and delivery models.

Support new deals and RFPs from a delivery perspective, contributing to solution credibility, risk assessment, and operational feasibility.

Continuously challenge existing services, technologies, and operating models, recommending fit-for-purpose alternatives to improve outcomes.

Lead CXO-level client engagement, including proactive communication, value articulation, and management of critical escalations to maintain trust, credibility, and account stability.

Serve as an SCM thought leader and trusted advisor, bringing industry best practices and delivery insights to help clients advance their supply chain maturity

Awareness of the latest technologies impacting outsourcing (Gen AI, Analytics etc)

Ability to understand/capture the change in Industry tends/macro-economic conditions affecting pipeline/growth

Blackbelt or Green belt certification

Flexible with Global work timings

Mandatory Key Skills: SCM, Supply Chain Management, SCM delivery, Transformation, Supply Chain Operations, Global Sourcing, Global Procurement, S2P, Delivery Operations

Good to Have Skills: Automation, Transformation, Transition.