Director - Delivery (Facility Medical Coding)-Chennai

Candidate must have minimum 20 Yrs of Professional and Relevant Experience & 10 Yrs of People Management & Project Management in Multispeciality coding from Facility / Hospital side preferably.

Preferable Qualification: B.com MBA

Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

 

This position is responsible for overall P&L / EBITDA / Customer Satisfaction / Leadership & motivating the operations team with accountability for service delivery and customer interaction to ensure seamless delivery.

Financial responsibility for each customer account assigned to the LOB & Ensures Financial Success.

Manage high Customer Satisfaction Level

Improve Accounts/Teams Performance Motivate team to achieve desired Quality and Production targets

Conduct performance appraisals for Associate Director, General Managers, Delivery Managers, Assistant Managers and Team Leaders.

Responsible for attendance and shrinkage control across client team.

Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures

Development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes Transition Management

Participate in and contribute to client conference calls, management meetings and department meetings

To liaison with other areas of the company affecting successful operations

Maintain the efficiency level

Measures target achievements, skills at man-management, P&L / EBITDA / Customer Satisfaction / Leadership

Responsible for the overall adherence of Operational SLAs. Ensure that the team’s adherence to QMS and ISMS standards.

Possess sound knowledge of all the process.

Min of 20 Yrs of Professional and Relevant Experience & 10 Yrs of People Management & Project Management Experience.

Experience in Multispeciality coding from Facility / Hospital side preferably.

Work through the initial period of pilot testing and establish firm communication channels with the client for all types of escalations Account management and Client relationship management.

Regularly reviews the performance on the program with the client and ensures that the program is indeed running according to client expectations.

Should Identify training needs and arrange for training, re-training and cross training, as required Delivery Managers and Team Leads to implement corrective action as required

Conducts a monthly business review meeting with the client and ensures the resolution of all issues to the satisfaction of the clients

Works out the impact of the requests and the requirements of the client in terms of time, effort and resource cost and makes appropriate decision based on the context

Should be capable in forecasting the P&L (Location & Client Wise).

 

Mandatory Skills : Medical Coding, Mult speciality coding, Facility Coding, P&L / EBITDA / Customer Satisfaction / Leadership, Service Delivery, Client Management