Team Leader - International voice Process
BangaloreFull Time
ATTRITION MANAGEMENT
INTERNATIONAL VOICE PROCESS
SHRINKAGE
TELECOM
Job description
Lead, mentor, and manage a team of
customer support executives handling inbound/outbound telecom customer queries.
Ensure adherence to SLAs, quality
metrics, and performance targets for the team.
Handle escalated calls and resolve
complex customer issues with empathy and efficiency.
Monitor and analyse team performance,
provide regular feedback, and drive continuous improvement.
Conduct regular coaching, training,
and performance reviews to build capability within the team.
Skills Required
Team Leader - International voice Process
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor
Full Time, Permanent
Key Skills
- ATTRITION MANAGEMENT
- INTERNATIONAL VOICE PROCESS
- SHRINKAGE
- TELECOM
Other Information
GO/JC/1105/2025
Maheshwari Balasubramanian
