Team Lead – Non-Voice Process – Coimbatore
CoimbatoreFull Time
CLAIMS ADJUDICATION
KPI MANAGEMENT
NON-VOICE PROCESS
TEAMMANAGEMENT
Job description
Job title:
Team Lead – Non-Voice Process – Coimbatore
Key Skills:
·
US
Healthcare Domain
·
Claims
Adjudication
·
Non-Voice
BPO Operations
·
Team
Management
·
SLA
& KPI Governance
·
Quality
Assurance
·
Process
Improvement
Search Keywords: US Healthcare Team Lead, Claims Adjudication Lead,
Payer Provider Operations, Non-Voice Healthcare BPO, Healthcare Operations Team
Lead, Medical Claims Processing, Healthcare Back Office, Healthcare Process
Team Leader
Job Description:
·
·
Job Overview
We are seeking a dynamic and
experienced Team Lead to manage a team within the US Healthcare non-voice
operations, focusing on claims adjudication and payer/provider support. The
ideal candidate should be well-versed in healthcare BPO processes and be accountable
for delivering on key performance metrics including CSAT, AHT, SLA adherence,
quality scores, and productivity.
Key Responsibilities
·
Supervise and manage day-to-day operations for
non-voice US Healthcare processes including claims adjudication, data entry,
eligibility verification, etc.
·
Ensure all client-defined Service Level
Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met.
·
Monitor and drive performance on key metrics
such as: CSAT, AHT, TAT, FTR
·
Lead performance reviews, coaching, and
mentoring sessions to improve team efficiency and morale.
·
Conduct root cause analysis (RCA) for process
deviations or errors and implement corrective action plans.
·
Facilitate process training and ensure
knowledge retention within the team.
·
Drive continuous process improvement to
enhance operational efficiency and client satisfaction.
·
Collaborate with internal stakeholders and
clients to resolve escalations and communicate updates.
·
Skills &
Attributes
·
Experience
Required: 4+ years total; minimum
1 year as a designated Team Lead
·
Strong
understanding of US Healthcare domain – especially payer and provider
workflows.
·
Hands-on
experience with claims adjudication processes.
·
Experience in
handling non-voice BPO operations (email, data entry, transaction processing,
etc.).
·
Excellent
leadership, communication, and interpersonal skills.
Skills Required
Team Lead – Non-Voice Process – Coimbatore
ITES/BPO/KPO
Graduation
Full Time, Permanent
Key Skills
- CLAIMS ADJUDICATION
- KPI MANAGEMENT
- NON-VOICE PROCESS
- TEAMMANAGEMENT
Other Information
GO/JC/1106/2025
Brindha Kamaraj
