Process Trainer

Location

Responsibilities

• Provide process training to team members on US Healthcare Process, including Provider Support, Non-Voice Process, Claims Adjudication, and Healthcare Payer Process.
• Develop and deliver training programs to enhance skills and knowledge of team members in Process Training, Process Specialist, and Skill Development Trainer.
• Work closely with the Process Excellence team to identify areas for improvement and develop training plans to address these areas.
• Conduct regular training sessions, workshops, and one-on-one coaching to ensure team members have the necessary skills and knowledge to perform their roles effectively.
• Collaborate with subject matter experts to develop and maintain accurate and standardized training content.
• Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.
• Stay up-to-date with industry developments and best practices in process training and share knowledge with the team.

Requirements

• 1 years of experience in process training, preferably in US healthcare (Mandatory).
• Proven expertise in process training, particularly in Process Trainer, US Healthcare Process, and Process Specialist.
• Strong knowledge of Provider Support, Non-Voice Process, Claims Adjudication, and Healthcare Payer Process.
• Excellent communication and interpersonal skills, with the ability to effectively train and coach team members.
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop training plans to address these areas.
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
• Strong attention to detail and ability to maintain accurate and standardized training content.

Benefits

• Opportunities for skill development and career growth
• A dynamic and supportive work environment