Team Leader – International Voice Process - Hyderabad
HyderabadFull Time
ATTRITION MANAGEMENT
BPO
BPO SERVICES
CUSTOMER SUPPORT
INTERNATIONAL VOICE PROCESS
SHRINKAGE
VOICE PROCESS
Job description
Job Title: Team Leader – International Voice
Process - Hyderabad
Job Overview:
We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.
We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.
Key Responsibilities:
- Lead a team of 20+ agents in an
international voice support environment.
- Monitor and manage daily
performance metrics (AHT, Quality, CSAT, etc.).
- Coach, mentor, and motivate team
members to achieve individual and team KPIs.
- Conduct regular one-on-ones, team
huddles, and performance reviews.
- Handle escalations, client
interactions, and process improvement initiatives.
- Ensure shift discipline,
attendance adherence, and manage team rosters.
- Drive high customer satisfaction
and maintain SLA adherence.
Skills & Attributes:
- Minimum 1–2 years of experience
as TL in an international voice process.
- Excellent English communication
and interpersonal skills.
- Strong leadership,
problem-solving, and analytical abilities.
- Ability to manage large teams and
high-pressure environments.
Flexibility to work in
rotational shifts and handle global time zones.
Skills Required
Team Leader – International Voice Process - Hyderabad
Healthcare/ Medical / Hospital / Homecare
Bachelor
Full Time, Permanent
Key Skills
- ATTRITION MANAGEMENT
- BPO
- BPO SERVICES
- CUSTOMER SUPPORT
- INTERNATIONAL VOICE PROCESS
- SHRINKAGE
- VOICE PROCESS
Other Information
GO/JC/1339/2025
Brindha Kamaraj
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