Team Leader - Process Trainer
HyderabadFull Time
PROCESS TRAINING
TNA
TNI
Job description
Roles and responsibilities
Lead,
coach, and manage a team of process trainers to ensure training effectiveness
and operational readiness.
Conduct
regular performance reviews and provide feedback, coaching, and mentoring to
the training team.
Manage
training schedules, resource allocation, and adherence to timelines.
Deliver
induction, process, and refresher training programs for new and existing
employees.
Ensure
all trainees are process-ready and meet certification standards before
production deployment.
Conduct
assessments and evaluate training outcomes to measure knowledge retention and
application.
Must-Have
Skills:
Strong
knowledge of end-to-end process training lifecycle (TNA, design, delivery,
evaluation).
Hands-on
experience in training delivery (classroom, virtual, or blended).
Proficiency
in MS Office (Excel, PowerPoint, Word); familiarity with LMS tools or
e-learning platforms.
Ability
to interpret operational metrics and quality data for training impact analysis.
Experience
in process documentation and SOP creation.
Skills Required
Team Leader - Process Trainer
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- PROCESS TRAINING
- TNA
- TNI
Other Information
GO/JC/1342/2025
Maheshwari Balasubramanian
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