International HR services-Team Lead/Assistant Manager -Bangalore/Mumbai
BangaloreFull Time
HRO OPERATIONS
HRSS
Job description
Job
Title: International HR Service Specialist
Location: Bangalore/Mumbai
Candidate
expectation
Candidate
must have 5+years of HR
Operations / Shared Services experience supporting international geographies.
Strong expertise in Workday (core HR, letter generation, contracts,
compensation, and absence management).
Hands-on experience in ServiceNow or similar ticketing tools.
Strong understanding of HR processes, compliance, and documentation
standards.
Exceptional attention to detail, proofreading, and quality control
skills.
Ability to manage high volumes of tasks while ensuring accuracy and
timeliness.
Strong critical thinking, problem-solving, and decision-making skills.
Excellent written and spoken English communication skills; ability to
manage diverse stakeholders.
Key
Roles & Responsibilities:
Employee Lifecycle Management
Administer and close probation processes for new hires, ensuring timely
actions in Workday.
Assign missing pay-groups for employees in Workday, ensuring accurate
payroll alignment.
Maintain and update employee contract notifications in Workday.
Extend fixed-term contracts in line with policy and compliance
requirements.
Letters & Documentation
Generate, review, and deliver job change letters in Workday.
Proofread letters and run error reports to ensure accuracy before
sending to employees.
Create and manage compensation change letters for employees.
Support generation of employee visa letters and reference letters upon
request.
Compensation & Benefits Processing
Review and process shift allowance and on-call allowance requests in
compliance with local policies.
Audit monthly data related to time off, including negative and positive
leave balances.
Review employee time off requests and manage over-utilized time off
processes.
Employee Support & Query Resolution
Act as the first point of contact for employees, triaging and resolving
HR queries via ServiceNow.
Review and process short-term leave certification forms for specific
geographies.
Ensure employee queries are resolved with a focus on employee experience
and service excellence.
Quality, Compliance & Audits
Conduct regular audits of HR data in Workday to ensure compliance and
accuracy.
Maintain a strong compliance mindset while handling employee records and
sensitive information.
Provide timely reports and insights to HR leadership as needed.
Flexibility to work in a 24x7 support environment
Skills Required
International HR services-Team Lead/Assistant Manager -Bangalore/Mumbai
ITES/BPO/KPO
FullTime MBA
Full Time, Permanent
Key Skills
- HRO OPERATIONS
- HRSS
Other Information
GO/JC/1353/2025
Ackshaya
