TL/AM/Manager - International Voice Operations - Hyderabad
HyderabadFull Time
A C T I V E L I S T E N I N G
CALL HANDLING ETIQUETTE
CLEAR ARTICULATION
ESCALATION PROTOCOLS
EXCELLENT VERBAL COMMUNICATION
PR OBLEM-SOLVING
Job description
Job Title: TL/AM/Manager
- International Voice Operations - Hyderabad
Job Overview: We
are seeking experienced and enthusiastic professionals for our International
Voice Customer Support team. This role is ideal for candidates who thrive in a
fast-paced environment and are passionate about delivering exceptional customer
service over voice calls.
Key Responsibilities:
·
Handle
inbound customer queries via voice calls for international clients.
·
Provide
timely and accurate information to resolve customer issues.
·
Maintain
high levels of customer satisfaction through effective communication.
·
Adhere
to quality standards and process guidelines.
Skills & Attributes
·
Prior
experience in International Voice Process for Customer Support is mandatory.
·
Must
be comfortable with complete voice-based communication (no chat/email support).
·
Willingness
to work UK shifts.
·
Strong
verbal communication skills in English.
·
Ability
to work from office with two-way cab facility.
·
Excellent
listening and problem-solving abilities.
·
Ability
to work independently and as part of a team.
·
Familiarity
with CRM tools is a plus.
Skills Required
TL/AM/Manager - International Voice Operations - Hyderabad
BPO / KPO
Bachelor
Full Time, Permanent
Key Skills
- A C T I V E L I S T E N I N G
- CALL HANDLING ETIQUETTE
- CLEAR ARTICULATION
- ESCALATION PROTOCOLS
- EXCELLENT VERBAL COMMUNICATION
- PR OBLEM-SOLVING
Other Information
GO/JC/1404/2025
Brindha Kamaraj
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