Senior Manager - Fraud operations
MysoreFull Time
BANKING
FINANCIAL CRIME COMPLIANCE
FRAUD OPERATIONS
Job description
15+ years of experience in banking or financial crime
industry, with a strong focus on fraud systems and operations.
Prior experience
in managing US banks will be a plus.
Lead, mentor, and develop a
high-performing team of fraud analysts, fostering a culture of accountability
and continuous improvement.
Oversee day-to-day operations,
including workflow management, case backlogs, quality assurance, and adherence
to service-level agreements (SLAs).
Manage performance metrics and Key
Performance Indicators (KPIs) for the team, ensuring high-quality and timely
execution of fraud operations.
Liaise with internal audit and compliance
teams to ensure adherence to regulatory requirements.
Lead initiatives for process
standardization, automation, and consolidation to enhance efficiency and
effectiveness.
Provide timely and accurate
reporting on fraud cases, trends, and loss metrics to senior management.
Professional certifications such as Certified Fraud Examiner
(CFE), Certified Anti-Money Laundering Specialist (CAMS), or similar are highly
desirable.
Skills Required
Senior Manager - Fraud operations
BPO/KPO/Call Center
ITES/BPO/Customer Service
Full Time, Permanent
Key Skills
- BANKING
- FINANCIAL CRIME COMPLIANCE
- FRAUD OPERATIONS
Other Information
GO/JC/1419/2025
Maheshwari Balasubramanian
Related Jobs
Full Time
Associate - Instructional Designer - PMO
Pune, Chennai, Delhi, Bangalore, Kolkata, Hyderabad, Mumbai, Bhubaneswar, Gurgaon, Coimbatore, Noida, Mumbai, Chennai/Bangalore/Hyderabad, kochin
