Senior Manager - Workers compensation - Noida
NoidaFull Time
WORKERS COMPENSATION
Job description
Lead the delivery of customer service management solutions within the
workers compensation domain, ensuring high-quality service and client
satisfaction.
Oversee policy administration processes, optimizing workflows to enhance
efficiency and accuracy.
Provide strategic direction for new business initiatives, aligning them
with organizational goals and market demands.
Manage claims processes, ensuring timely and accurate resolution to
support client needs and regulatory compliance.
Collaborate with cross-functional and cross-Geo teams to integrate
customer service management with policy administration and claims operations.
Develop and implement best practices for workers compensation policy
administration, driving continuous improvement.
Analyze customer feedback and data to identify trends and areas for
improvement in service delivery.
Ensure compliance with industry regulations and standards, maintaining
the integrity of operations.
Foster a culture of innovation and excellence within the team,
encouraging professional growth and development.
Monitor performance metrics to assess the effectiveness of service
delivery and implement corrective actions as needed.
Coordinate with stakeholders to ensure alignment of service delivery
with business objectives and client expectations.
Drive initiatives that contribute to the companys purpose and societal
impact, enhancing the overall value proposition.
Skills Required
Senior Manager - Workers compensation - Noida
ITES/BPO/KPO
ITES/BPO/Customer Service
Graduation
Full Time, Permanent
Key Skills
- WORKERS COMPENSATION
Other Information
GO/JC/1613/2025
Maheshwari Balasubramanian
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