Manager - Process Excellence

Location

Responsibilities

• Develop and implement process excellence strategies to improve efficiency, productivity, and quality across the organization.
• Collaborate with cross-functional teams to identify areas for process improvement and implement changes.
• Design and implement metrics to measure process performance and track progress.
• Provide training and coaching to employees on process excellence principles and methodologies.
• Analyze customer feedback and CSAT scores to identify areas for improvement and implement changes.
• Develop and maintain relationships with customers to understand their needs and expectations.
• Lead and manage a team of process excellence professionals to achieve business objectives.
• Stay up-to-date with industry trends and best practices in process excellence and Six Sigma.

Requirements

• 8-12 years of experience in a process excellence or similar role.
• Strong background in Process Excellence, CSAT, Customer Service Excellence, and Six Sigma.
• Excellent communication, leadership, and project management skills.
• Ability to analyze complex data and develop insights to drive business decisions.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Bachelor's degree in a relevant field such as Business Administration, Operations Management, or Engineering.

Benefits

• Opportunity to work with a leading organization in the industry.
• Chance to develop and implement process excellence strategies that drive business growth.
• Collaborative and dynamic work environment.
• Opportunities for professional growth and development.
• Comprehensive health insurance and retirement benefits.
• Paid time off and holidays.