RCM Operations Head
CoimbatoreFull Time
RCM OPERATIONS
Job description
Roles & Responsibilities
Lead
end-to-end revenue cycle management (RCM) delivery for a US healthcare
provider, overseeing billing, collections, denials management, and client
satisfaction.
Ensure
consistent achievement of SLA targets (days in AR, clean claim rate, denial
rate, cash collection goals).
Drive
continuous improvement initiatives using Lean/Six Sigma to optimize processes
and reduce costs.
Partner with
client leadership to align on strategic priorities, report performance metrics,
and recommend enhancements.
Build, mentor, and retain a
high-performing leadership team across operations, quality, training, and
process excellence.
Collaborate
with finance and pricing teams to structure client contracts and define
performance-based incentives.
Champion the
adoption of advanced RCM platforms, AI-powered analytics, and robotic process
automation.
Must have
skill set
18+ years of
total healthcare industry experience, with progressive leadership roles in
provider revenue cycle functions.
Minimum 10
years of direct leadership in US provider RCM delivery, managing AR volumes.
Proven
P&L accountability, budget management, and contract negotiation experience
in a BPO or shared-services environment.
Data-driven
leader, comfortable with KPI dashboards, root-cause analysis, and reporting.
Strong
experience in managing large delivery spans (300–500+ FTEs) and
multi-site operations.
Skills Required
RCM Operations Head
ITES/BPO/KPO
ITES/BPO/Customer Service
Graduation
Full Time, Permanent
Key Skills
- RCM OPERATIONS
Other Information
GO/JC/1652/2025
Maheshwari Balasubramanian
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