Associate - Technical Support
Greater NoidaFull Time
DHCP
DNS
MICROSOFT365
Job description
Roles and Responsibilities
Act as the primary onsite escalation point
for incidents raised to the remote support team/MSP.
Perform hands-on technical tasks that cannot
be handled remotely—device swaps, cabling checks, peripheral troubleshooting,
connectivity checks.
Troubleshoot desktop/laptop issues following
SOPs/runbooks and escalate as needed.
Support meeting room equipment, audio-visual
systems, printers, scanners, and office technology.
Assist with network-related physical tasks
under guidance (checking ports, patching cables, Wi-Fi access points, UPS
units, etc.).
Must Have Skills
Strong knowledge of hardware troubleshooting
(laptops, desktops, peripherals).
Understanding of basic networking (IP, DNS,
DHCP, LAN/Wi-Fi checks).
Experience with Microsoft 365 (Outlook,
Teams, SharePoint basics).
Ability to perform physical tasks: cabling,
device setup, rack equipment assistance.
Good understanding of ticketing systems and
ITIL basics.
Experience with asset management and device
deployment.
Familiarity with printers, conferencing
systems, and UPS equipment.
Skills Required
Associate - Technical Support
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- DHCP
- DNS
- MICROSOFT365
Other Information
GO/JC/1756/2025
Sriram
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