Head - LS Consulting (Patient Services)
MumbaiFull Time
LIFE SCIENCE CONSULTING
Job description
Roles & Responsibilities
Serve as the
SME for Patient Services, driving innovation in patient engagement, access,
adherence, and support programs
Lead consulting engagements focused on patient
services transformation, including access, onboarding, adherence, and long-term
support programs.
Drive business development by identifying new
opportunities, shaping proposals, and expanding client relationships.
Design and implement end-to-end patient support
programs leveraging platforms like Salesforce Health Cloud, Experience Cloud,
and Gen AI- Agentic AI accelerators.
Develop consulting offerings and reusable assets in
patient services, including accelerators, playbooks, and maturity models.
Oversee
multi-disciplinary teams to deliver high-impact patient services transformation
programs.
Ensure
alignment with client objectives, timelines, and quality standards.
Must have skill set
15+ years of experience in life sciences consulting,
with at least 5 years in patient services strategy and execution.
Proven track
record of leading large-scale patient support programs across Pharma or Medtech
clients
Experience
with Salesforce Health Cloud, Veeva CRM, and patient data platforms.
Deep understanding of patient engagement platforms,
CRM, consent management, and digital health tools.
Strong
communication, stakeholder management, and change leadership skills.
Skills Required
Head - LS Consulting (Patient Services)
ITES/BPO/KPO
ITES/BPO/Customer Service
Graduation
Full Time, Permanent
Key Skills
- LIFE SCIENCE CONSULTING
Other Information
GO/JC/1939/2025
Maheshwari Balasubramanian
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