Head - PEX (Tech)
HyderabadFull Time
PEX GEN AI
Job description
Roles
& Responsibilities
Lead end-to-end projects, solution design,
development, testing, pilot & go-live to impact realization
Drive
continuous improvement through training, coordination and implementation of
principles of Lean/Six Sigma in day-to-day operations.
Identify
Automations opportunities and lead the end-to-end process transformation using RPA,
AI/ML and GenAI.
Analyse current situation (As-is), identify
improvement opportunities and recommend & implement measures (To-be) to
re-engineer processes
Work closely with Operation teams to obtain input of
diverse views, facilitate generation of ideas, analyse operational risks (FMEA).
Support in managing client escalations and work across
traditional functional boundaries to mitigate risks and establish common goals
to deliver value to the business
Lead end-to-end communication with internal & external
stakeholders
Design and implement KPI measures, measurement systems
and visual tracking controls/dashboards to manage process performance for
sustainability and continuous improvement
Must
have skill set
Candidates
should be BB Certified and currently handle Process Excellence or similar Role
for any domain.
Should
have led AI based tooling implementation.
Strong
problem solving & analytical skills
Extensive
experience leading transformation & Change projects
Ability
to solve complex problems into clear solutions
Skills Required
Head - PEX (Tech)
ITES/BPO/KPO
IT-Software
Graduation
Full Time, Permanent
Key Skills
- PEX GEN AI
Other Information
GO/JC/1940/2025
Maheshwari Balasubramanian
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