Senior Manager - Contact Centre Operations
GurgaonFull Time
CONTACT CENTER OPERATIONS
Job description
Roles and Responsibilities:
Responsible
for daily operations of the customer contact centre, ensuring service
excellence, operational efficiency, and achievement of key performance targets.
Ability
to make decisions based on the best interests of customers and ensuring the highest Customer satisfaction (CSAT) and Response
Time performance are achieved.
Analyse
customer feedback and operational data to identify improvement opportunities.
Must
have Knowledge or certification in Six sigma tools
and analyse and make
recommendations for improvement for internal processes as per
requirements.
Communicate
with the Client on a regular basis and ensure
operational issues are resolved and conduct business reviews periodically.
Skills Required
Senior Manager - Contact Centre Operations
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- CONTACT CENTER OPERATIONS
Other Information
GO/JC/1941/2025
Maheshwari Balasubramanian
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