Job description

Minimum 12+ years of experience in Quality Management Job Description: Audit and assess the performance based on certain pre-defined parameters or checklist on a random sample picked for audit. Evaluate each transaction and provide DPO (Defects per Opportunity) or DPU (Defects per Unit) score to the agent/associate Work with the Supervisors on the RCA (Root cause Analysis) and improvement plans and resolve conflicts from QA standpoint Analyze the gaps in the process and work with the training team and continuously update the documentation that they can be covered during KT sessions. Report the audit findings, RCA?s and improvement plans to the management.

Skills Required

Key Skills

• TRANSACTIONAL QUALITY
• QUALITY ASSURANCE
• TELECOM

Other Information