Contact Centre head (Life & Annuity)– AGM/AVP - Hyderabad
0Full Time
CONTACT CENTER OPERATIONS
CONTACT CENTRE
CONTACT CENTRE OPERATIONS
CONTACT CENTRE TRANSFORMATION
DELIVERY
DELIVERY & OPERATIONS
DELIVERY EXCELLENCE
LIFE & ANNUITIES
LIFE AND ANNUITY
US BANKING OPERATIONS
Job description
Job Title – Contact Centre head (Life and Annuity)
Location – Hyderabad
Job Description:
The Delivery Head is responsible
for driving strategic execution, operational excellence, and end to end Contact
Centre Operations across multiple programs or lines of business and
Geographies. This role provides strong leadership across people, processes,
financial governance, and client engagement to ensure sustainable growth,
profitability, and long-term success.
- Bachelor’s or Master’s degree (MBA preferred)
- 15–20+ years of experience in Delivery Leadership roles in Life and
Annuity Contact Centre operations
- Proven record of managing large teams across Geographies
- Experience interacting with senior client leadership
- Experience in US Life
and Annuity Insurance Contact Centre operation.
- Strategic thinking and
business acumen
- Strong leadership and
people development capability
- P&L management and
financial governance
- Analytical and
problem-solving skills
- Excellent communication,
stakeholder management, and negotiation
- Expertise in delivery
governance, quality, compliance, and transformation
- Ability to manage
ambiguity, change, and cross-cultural teams
Skills Required
Contact Centre head (Life & Annuity)– AGM/AVP - Hyderabad
Banking/ Financial Services
BCOM
Full Time, Permanent
Key Skills
- CONTACT CENTER OPERATIONS
- CONTACT CENTRE
- CONTACT CENTRE OPERATIONS
- CONTACT CENTRE TRANSFORMATION
- DELIVERY
- DELIVERY & OPERATIONS
- DELIVERY EXCELLENCE
- LIFE & ANNUITIES
- LIFE AND ANNUITY
- US BANKING OPERATIONS
Other Information
GO/JC/2499/2026
Marilakshmi S
