L&A - COE leader – Associate General Manager - Mumbai
MumbaiFull Time
CENTER OF EXCELLENCE
Job description
Key Responsibilities:
Minimum 17+ Years experience
into Centre of Excellence for Life, Annuities & Retirements Services
Demonstrate End to end knowledge of Group / Employee benefits domain covering functional heatmap
Demonstrate End to end knowledge of Group / Employee benefits domain covering functional heatmap
Enable the organisation to
build & amplify capability in group / employee benefits domain operations
Demonstrate domain level /
industry level thought leadership through creation of blogs / white papers
Plan and Create an action
plan and roadmap to deliver against the strategy for the Centre of Excellence
goals & objectives for the year, track & monitor progress and report to the Leadership team on a periodic basis Graduate / Post-graduate in any domain
goals & objectives for the year, track & monitor progress and report to the Leadership team on a periodic basis Graduate / Post-graduate in any domain
At least 17 years of
experience in US / EU / UK – Group / Employee Benefits domain operations with
~3-5 years in BPS sales and solutions.
In-depth knowledge &
understanding of Group / Employee Benefits Products & Operations
Industry-recognised domain
certifications – LOMA / ALMI / CPCU / CII - FA1
Ability to identify
opportunities to optimise / transform processes through Lean, Six Sigma
or Automation projects .
Ability to study and
understand Market/Industry trends and derive meaningful insights
Experience of Transformation
delivery in business operations and familiar with transformation tools /
technology and Industry best-practices
Experience/Knowledge of BPS
sales stages Strong written and verbal communication and presentation
skills
Ability to multi-task,
prioritize & organize tasks and manage time effectively
Willingness to embrace change
in a fast-paced work environment
Flexible to work with
Insurance Clients across geos – US / EU / UK / ANZ
Skills Required
L&A - COE leader – Associate General Manager - Mumbai
ITES/BPO/KPO
Bachelor Degree
Full Time, Permanent
Key Skills
- CENTER OF EXCELLENCE
Other Information
GO/JC/2503/2026
Marilakshmi S
