AVP – L&A Delivery Head – Hyderabad
0Full Time
LIFE INSURANCE
LIFE INSURANCE OPERATIONS
PENSION
Job description
Job Title: AVP – Delivery Head
Location: Hyderabad
Candidate
Specification& Job Responsibilities:
Candidate should have 17 years of
experience in US - Life / Group Life / Annuities domain operations with 5 -10
years in BPS sales and solutions.
In-depth knowledge &
understanding of Products & Operations across any of the above domains
Knowledge of Medical Underwriting
and /or Life Claims Administration would be preferred
Ability to understand
Market/Industry trends and derive meaningful insights
Experience of Transformation
delivery in business operations and familiar with transformation tools /
technology and Industry best-practices
Ability to identify opportunities
to optimise / transform processes through Lean Process Optimisation, Automation
or Technology Transformation projects
Strong written and verbal
communication and presentation skills
Ability to multi-task, prioritize
& organize tasks and manage time effectively
Willingness to embrace change in
a fast-paced work environment
Flexible to work with Insurance
Clients across geos – US / EU / UK / ANZ
Manage large scale Life &
Annuity operations of 200+ FTEs cutting across the end to end Life &
Annuity Process Value chain Money In, Money Out, Complex Change, Illustration
& Indexing, Claims, Product Administration
Responsible for the overall
management of the department which includes Driving Account P&L, Unit
Strategies Budgeting, Resource Planning, Hiring, Training, and Team Engagement
in multiple geographic locations
Capability Building, Revenue
forecast, bench-marking the best practices and periodical project & Account
Review
Driving initiatives for business
engagement & business success; following the customer-centric approach to
address or resolve the customer issues/escalations
Monitor and measure the
efficiency and effectiveness of Operations Processes. Design and implement
strategies to ensure Continuous Process Improvement
Work with Enterprise Risk
Management teams and departmental staff to perform Operational Risk control
testing, reporting and remediation
Motivating, mentoring, and
monitoring the performance of the leaders & employees to ensure efficiency
in process, creating opportunities for team as a responsible leader
Collaborate with Leadership/Sales
Teams for growing the services footprint across Client Account for the year,
track & monitor progress and report to the Leadership team on a periodic
basis
Collaborate with sales leadership
teams to identify new service opportunities for business mining, perform
Customer research and SWOT analysis, Support contextual proactive proposals for
growth
Lead the Solution Architecture
for key large deals and Support RFXs responses demonstrating strong domain and
process capabilities
Keep abreast of Industry trends
& developments across geo/client organisation, share meaningful insights
with Sales/CoE Teams to identify
opportunities & suggest creation of suitable market offerings
Flexible to work with Insurance
Clients across geos – US / EU / UK / ANZ
Skills Required
AVP – L&A Delivery Head – Hyderabad
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- LIFE INSURANCE
- LIFE INSURANCE OPERATIONS
- PENSION
Other Information
GO/JC/2508/2026
Marilakshmi S
