Life and Pension - Senior Manager- Hyderabad
0Full Time
LIFE & ANNUITIES
LIFE & PENSIONS
LIFE AND ANNUITY
Job description
Job title :Life and Pension - Senior Manager- Hyderabad
Key responsibilities:
Experience in managing large programs of
250+ FTEs
•
Own and manage various offshore
Customer Journeys & new Transitions
•
As part of the team, the
individual will manage end to end journey for offshore team
•
The Lead will own the day to
day operations for this team and closely work with the Onshore Journey lead and
offshore Head
•
Strong and proven track record
in delivering large sized transformation programs
• Manage end to end offshore Ops delivery for Back Office, digital
channels and Transformation and PnL for the span
•
Will also be responsible for
driving improvement customer experience and transformation across the journeys
•
Impeccable operational acumen
and ability to problem solve and resolve conflict
•
Experience in Client
Relationship Management – engaging with onshore leads, key client stakeholders,
understanding their requirements and Outsourcer’s ability to meet them
•
Experience of Driving Digital
Transformation across a portfolio of accounts
•
Ensure resources, capabilities
and capacity to meet Customer requirements
•
Initiate process, productivity
and service improvements to improve Customer Satisfaction
•
Demonstrates a breadth and
depth of operational service delivery management expertise, in an international
environment
•
Excellent analytical and
problem-solving skills
•
Experience in
managing/supporting transitions of complex projects
•
Self-motivated Leader with a
keen eye for detail and ability to deal with ambiguity and complex operations
Skills Required:
•
Experience in Client-facing
projects in a consulting and/or technology professional services organization
• 15+ or more of management experience and currently in a leadership
role working in an MNC BPO driving people & organizational initiatives
across different sites
• Project Management experience
• Experience in the use of technical/statistical tools to drive
process improvements
Essential Requirements
Ø Graduate
Ø
Strong written and verbal communication-
English
Skills Required
Life and Pension - Senior Manager- Hyderabad
ITES/BPO/KPO
Bachelor
Full Time, Permanent
Key Skills
- LIFE & ANNUITIES
- LIFE & PENSIONS
- LIFE AND ANNUITY
Other Information
GO/JC/2519/2026
saravanan P
