Service Desk Agent – Senior Associate / Business process Lead - Noida
NoidaFull Time
SERVICEDESK
Job description
Key Responsibilities:
Minimum 2+ Years experience in ServiceDesk
Willingness to work in 24x7 rotational shifts
Minimum 2+ Years experience in ServiceDesk
Willingness to work in 24x7 rotational shifts
Excellent written and oral communication skills for clear
stakeholder interaction.
Hands-on experience with ticketing tools such as ServiceNow
and JIRA.
Ability to manage stakeholder communication across technology and
business teams.
Basic troubleshooting skills for hardware, software, and network issues.
Familiarity with ITIL processes and incident management best practices.
Familiarity with ITIL processes and incident management best practices.
Exposure to global support environments and cross-cultural
communication.
Knowledge of SLA compliance and escalation procedures.
Experience in creating knowledge base articles and documentation.
Customer-centric mindset with strong problem-solving abilities.
Skills Required
Service Desk Agent – Senior Associate / Business process Lead - Noida
ITES/BPO/KPO
Bachelor Degree
Full Time, Permanent
Key Skills
- SERVICEDESK
Other Information
GO/JC/2531/2026
Poornima J
