IT Help desk Voice - Lead

BangaloreFull Time
CRM SERVICE DESK OPERATIONS TROUBLE SHOOTING
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Job description

Knowledge on Windows 10 OS & Mac OS

Technical know-how on troubleshooting of MAC and Windows 10

Knowledge about all functionalities and applications on Windows and Mac OS

Outlook profiles creation

Managing Teams meeting and troubleshooting

Technical know-how of Office 365 package

Installation and troubleshooting of Office 365 package

Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
 
Must have Skillset

Excellent Verbal and written communication skills

CRM Applications

Troubleshooting

Office 365

Skills Required
IT Help desk Voice - Lead
Pharmaceuticals
Bachelor Degree
Full Time, Permanent
Key Skills
  • CRM
  • SERVICE DESK OPERATIONS
  • TROUBLE SHOOTING
Other Information
GO/JC/2549/2026
Sangeetha Tamil

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