Service Desk Operations Leader
BangaloreFull Time
PNL MANAGEMENT
SERVICE DESK OPERATIONS
TRANSFORMATIONS
TRANSITIONS
Job description
15+
years of experience in Customer Service & Global Service Desk Operations.
Proven
track record in managing service desk operations for large global clients
(15–20M USD annual revenue).
Strong
experience in deal cycle management, solutions, structuring, and commercials.
Expertise
in program/project management with cross-functional exposure.
Ability
to influence stakeholders without direct authority and manage competing
priorities.
Conversant
with ticketing tools (e.g., ServiceNow), and working knowledge of voice, chat,
and email systems.
Familiarity
with BI tools and reporting systems.
Engineering
graduate; MBA preferred.
Skills Required
Service Desk Operations Leader
ITES/BPO/KPO
ITES/BPO/Customer Service
B E
Full Time, Permanent
Key Skills
- PNL MANAGEMENT
- SERVICE DESK OPERATIONS
- TRANSFORMATIONS
- TRANSITIONS
Other Information
GO/JC/2582/2026
Maheshwari Balasubramanian
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