Service Manager 

Location

Responsibilities

• Manage the profit center of the authorised bike workshop, ensuring optimal revenue and profitability.
• Lead and handle a team of mechanics and support staff, providing guidance and coaching to improve productivity and efficiency.
• Develop and implement productivity planning strategies to meet business objectives.
• Maintain a high level of organisation, ensuring smooth operations and minimal downtime.
• Build and maintain excellent customer relationships through effective customer relationship management (CRM).
• Oversee mechanical maintenance and repairs, ensuring high-quality workmanship and customer satisfaction.
• Develop and implement operations management strategies to improve efficiency, productivity, and customer satisfaction.

Requirements

• 8-10 years of experience in a similar role, preferably in the automotive or bike industry.
• Strong skills in profit center management, team handling, productivity planning, and organisation.
• Excellent customer relationship management (CRM) skills, with the ability to build and maintain strong customer relationships.
• Mechanical maintenance and repair skills, with a strong understanding of bike mechanics.
• Operations management skills, with the ability to develop and implement strategies to improve efficiency and productivity.

Benefits

• Competitive salary as per industry standards in Chennai.
• Opportunities for career growth and professional development.
• Chance to work with a leading bike manufacturer and be part of a dynamic team.
• Medical insurance and other local benefits as per company policies.