Assistant Manager- GEN AI BA- Hyderabad
HyderabadFull Time
BUSINESS ANALYST
BRD
FRD
GENAI
Job description
Drive a
continuous improvement culture through training, coordination, and
implementation of Lean/Six Sigma principles in day-to-day KPO/BPO
operations.
Understand and articulate
problems/issues in a timely and accurate manner from
delivery/operations teams.
Lead and participate in
exploring (Process Assessment) and implementing AI/GenAI/Agentic AI-driven
solutions for problems and process bottlenecks.
Prepare business cases, project
charters, Automation Assessments (RPA), Business Requirement Documents (BRD),
and use cases, with a focus on GenAI integration where applicable.
Actively contribute to change implementation
initiatives on the floor, including the adoption of new
technologies and AI tools.
Conduct Baselining of Metrics, Cost
Benefit Calculation, Analytical intervention to provide insights for process
improvements.
Report issues related to
problems/opportunities to transformation leaders, highlighting
potential AI/ GenAI applications.
Play a pivotal role in executing the
transformation governance model to build a continuous improvement and
innovation culture.
Lead and mentor a team of
specialists, fostering their growth in transformation methodologies and GenAI
applications.
Skills Required
Assistant Manager- GEN AI BA- Hyderabad
ITES/BPO/KPO
ITES/BPO/Customer Service
Full Time, Permanent
Key Skills
- BUSINESS ANALYST
- BRD
- FRD
- GENAI
Other Information
GO/JC/2827/2026
raja palaniappan
