WFM - Reporting & Analytics- MIS

Location

Responsibilities

• Design, develop, and maintain reports and dashboards to provide insights into workforce management metrics and key performance indicators (KPIs).
• Prepare and present MIS reports to stakeholders, highlighting trends, and areas for improvement.
• Collaborate with cross-functional teams to gather requirements and develop reports that meet their needs.
• Develop and maintain data visualizations and dashboards to effectively communicate complex data insights.
• Stay up-to-date with industry trends and best practices in reporting and analytics, and apply this knowledge to improve our reporting capabilities.

Requirements

• 3-8 years of experience in reporting and analytics, MIS reports, and MIS preparation.
• Strong understanding of Workforce Management (WFM) principles and practices.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and communicate insights effectively.
• Proficiency in data visualization tools, such as Tableau or Power BI.
• Experience with reporting tools, such as Microsoft SQL Server Reporting Services or Oracle Reports.
• Strong communication and presentation skills, with the ability to effectively communicate complex data insights to stakeholders.

Benefits

• Opportunity to work with a dynamic team and contribute to the growth and success of the organization.
• Professional development and growth opportunities, including training and mentorship programs.
• Competitive compensation package, including bonuses and incentives.
• Comprehensive health insurance and retirement plans.
• Paid time off and holidays, including sick leave and bereavement leave.