Business Planning Manager - Pan India
MumbaiFull Time
BUSINESS PLANNING
RESOURCE PLANNING
WFM
WORK FORCE PLANNING
Job description
Job Title: Business
Planning Manager
Location: Pan India
Candidate Specifications:
Candidate should have 8+ years of experience in Business Planning.
Knowledge and
application of planning theories and forecasting methods e.g. Regression
techniques and Planning specific software
Good knowledge of workforce management processes and principles. Resource Planning.
Good knowledge of workforce management processes and principles. Resource Planning.
Job Description:
Design and implement resource requirements or propose new modelling
solutions in response to client issues or additional work stream requests
Identify behavioural operational issues/trends that impact on
profitability (i.e. available time, schedule adherence) and work with General
Managers, representing Planning on the Client Action Team, to address such
issues developing continuous improvement strategies that optimize the
profitability of clients
Work with General Managers to ensure that contracted service levels are
met by improving schedule efficiency, utilization, adherence and productivity
and proactively identify service delivery issues working with General Managers,
Operations Managers and the Client (where appropriate) to resolve issues/amend
contract commercials assisting in the achievement of
adherence.
Analyze client specific information, such as long-term forecasts and
call routing strategies between clients own and call centers to improve the
efficiency of their business through better utilization of their resources
Work with General Managers, Operations Managers and Clients to set,
achieve and maintain the Dialer strategy, improving performance and ensuring
that comply and maintain compliance with Ofcom regulations e.g. abandon rate
targets
Influence and assist General Managers in prioritising client specific
requirements, to deliver overall optimal business benefit and assist in
managing client expectations.
Manage, motivate and develop a team of up to 10 direct reports with
overall responsibility for management of a larger team of Planning specialists
to ensure delivery of high quality output
Manage redeployment processes and utilization of resource across the
business to ensure optimum business efficiency
Formulate budget assumptions and future resource requirements for
existing clients to enable Commercial and Operations to agree yearly budget
and/or reforecast
Formulate actual and future resource requirements to support business
decisions around training and recruitment
Responsibility for authorizing planning aspects for client areas to
enable accurate billing to take place
Accountability for accuracy of client’s capacity (FTE & Space) plans
and scheduling accuracy
May be required to attend client workshops to give effective feedback
on opportunities to improve customer journeys and client services offered
Staffing/seating requirements for existing units, new units and new Bids
Re-deployment of staff between units (may be due to decrease/increase in
business)
Strong analytical and organization skills, including trend analysis
Proficient with time management
Ability to plan, prioritize and organize effectively / detail-oriented.
Demonstrated ability to work independently, take initiative, problem
solve, handle multiple tasks, and prioritize daily responsibilities
Nature of commercial deals
Delivery of calls from client
Skills Required
Business Planning Manager - Pan India
ITES/BPO/KPO
ITES/BPO/Customer Service
B Com
Full Time, Permanent
Key Skills
- BUSINESS PLANNING
- RESOURCE PLANNING
- WFM
- WORK FORCE PLANNING
Other Information
GO/JC/713/2025
Hemalatha
