Head - HR Operations
ChennaiFull Time
HR OPERATIONS
Job description
Lead and scale HR operations for multi-location BPO
workforce.
Own the employee lifecycle operations: onboarding,
offboarding, HRIS data management, payroll interface, benefits administration,
leave management, etc.
Drive consistent employee experience and SLA-based service
delivery.
Oversee implementation and optimization of HR systems (Workday,
SuccessFactors, Darwinbox, etc.).
Drive automation of HR processes to improve efficiency and
reduce manual interventions.
Ensure data accuracy, integrity, and security across all HR
systems.
Ensure 100% compliance with labor laws, statutory
obligations, audits, and regulatory guidelines across regions.
Collaborate with internal legal and compliance teams to
mitigate risks and ensure HR process integrity.
Lead audit preparedness for internal and external
stakeholders (SOX, ISO, client audits, etc.).
Manage centralized HR Shared Services teams for Tier 1 and
Tier 2 HR queries.
Establish KPIs, service metrics, and continuous improvement
programs within shared services.
Build and scale knowledge management systems and employee
self-service platforms.
Develop dashboards and reporting frameworks for HR KPIs (attrition,
hiring metrics, productivity, compliance).
Present insights and trends to senior leadership for
data-driven decision-making.
Partner with Business Unit Heads, Recruitment, L&D,
Payroll, and IT teams for seamless HR service delivery.
Serve as escalation point for complex HR operational issues
across geographies.
Lead and mentor a high-performing HR operations team across
regions.
Build succession pipelines and capability within the HR ops
team.
Strategic thinking & execution
Stakeholder and change management
Process orientation and compliance mindset
Excellent communication and presentation skills
Data-driven and digitally savvy
Skills Required
Head - HR Operations
ITES/BPO/KPO
ITES/BPO/Customer Service
Graduation
Full Time, Permanent
Key Skills
- HR OPERATIONS
Other Information
GO/JC/757/2025
Maheshwari Balasubramanian
