Group Leader / Sr. Manager Digital Transformation - Malad ,Mumbai
mumbaiFull Time
BLACKBELT
DIGITAL TRANSFORMATIONS
PROCESS EXCELLENCE
Job description
Job Title - Group Leader / Sr.
Manager Digital Transformation - Malad ,Mumbai
Candidate Role &
Responsibilities :
12+ years of experience in
Digital Transformation & Lean Six Sigma Master Black Belt Certified
Comprehensive understanding
of Business Process Outsourcing services & associated channels
Exposure to drive complex
improvement / transformation projects across multiple accounts/domains
Experience in assessing
clients strategy, processes and maturity level from a business, operations and
technology perspective and make appropriate and compelling recommendations for
change
Demonstrated ability to
translate lean six sigma and process improvement tools and methodologies into
simple, practical action steps
Proficiency in project
management and statistical analysis systems like MS Project, Minitab etc.
Self-motivated and ability to
work both independently and as part of the team
Organized person with
attention to details, able to work simultaneously on different tasks
Good interpersonal,
facilitation and presentation skills
Data-centric quantitative,
analytical skills and PC proficiency (Excel)
Problem Solving Approach
including logical, systems-oriented mindset
Change Orientation Ability
to embrace to changes quickly
Expertise in conducting
automation process discoveries will be an added advantage
Lead / support improvement
initiatives that positively impact Client satisfaction & business
profitability
Lead & mentor a group of
Black Belts and Transformation resources
Be a visionary to identify
high impact strategic projects which yield in substantial CNX / Client Gains
Identifying areas of
improvement and facilitating improvement projects which can result in
significant improvement in profitability
Solving business
problems through innovative & sustainable solutions
Identifying process
gaps & automation opportunities
Project managing improvement
efforts across multiple locations and maintain consistence in effort &
implementation
Interfacing with
leadership/clients and identifying opportunities for value
Driving effective Change
Management for a stable & consistent delivery Zero surprise operations
Skills Required
Group Leader / Sr. Manager Digital Transformation - Malad ,Mumbai
ITES/BPO/KPO
B Com
Full Time, Permanent
Key Skills
- BLACKBELT
- DIGITAL TRANSFORMATIONS
- PROCESS EXCELLENCE
Other Information
GO/JC/767/2025
Devikala D
